Contact Us

Customer Support

To make our requirements clear for customer support, the following rule applies: melin assists with products, orders, shipping, returns, exchanges, payments, privacy requests, and general questions.

When considering customer support, please note that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Include the order number in order-related messages.

Contact Details

Business name: melin

Trade name: melin

Email: support@melinriver.shop

Phone: 512-937-7126

Physical address: 308 Alliance Cir, Cary NC 27519, United States

Returns

When reviewing returns, the customer-facing rule is that do not send a return until return instructions and a prepaid label or equivalent free return arrangement have been provided.